Ark Admin Services Pty Ltd
ABN 16 113 840 850
November 2005
OUR COMMITMENT
Your advisors at Ark Group are committed to protecting the privacy of
your personal information.
This document aims to provide you with useful information regarding how
your personal information will be handled.
We are committed to supporting, the National Privacy Principles (NPPs)
set out in the Privacy Amendment (Private Sector) Act 2000. Our aim is
to both support, and ensure that we comply with, the NPPs that form the
basis of laws introduced to strengthen privacy protection for the general
public. The information set out below is largely a summary of our obligations
under the NPPs.
COLLECTION
In the course of our activities we collect and hold personal information
for the purposes of providing you with the services that you have requested,
managing our relationship with you and contacting you about products and
services in which you may be interested.
If you are dealing with one of our financial advisers, they are required
under the Corporations Act 2001, Insurance (Agents and Brokers) Act 1984,
certain policies issued by the Australian Securities and Investments Commission
and its predecessors, Financial Transactions Reports Act 1988 and taxation
laws, to collect information about you when providing the financial advice
that you have requested.
We will only
collect personal information from you that is necessary for one or more
of our functions and activities. We will only collect personal information
from you by lawful and fair means, without being unreasonably intrusive,
such as when you complete a disclosure document, application form or questionnaire
etc.
At or before the time we collect personal information from you we will
take reasonable steps to inform you why we are collecting that personal
information, who else we might disclose that personal information to and
what will happen if you do not provide personal information to us.
Wherever it is lawful and practicable, we will give you the option of
not identifying yourself or not providing personal information when entering
transactions with us. However, failure to provide full and complete information
we request may mean that we are unable to provide services to you fully
and properly.
Once we
hold personal information we will take reasonable steps to keep it accurate,
complete and up-to-date.
USE AND
DISCLOSURE
We will only use your personal information for the main purpose we told
you it was needed for, except where you consent to us using that personal
information for another purpose, where the other purpose is related to
the main purpose and you would reasonably expect us to use the personal
information for that other purpose, or where it is permitted or required
by law, or we reasonably believe it is necessary on health or public safety
grounds to use the personal information for another purpose.
In order to fulfil the purposes set out above we may provide access to your personal information to third parties with whom we have a business relationship, for example those who maintain and update our database, who assist with mail-outs, who arrange, participate in and sponsor conferences and who deliver educational and other services. You accept that not all recipients of your information may have privacy policies equivalent to Ark Group’s and you consent to the disclosure of your personal information for those purposes.
In relation to direct marketing, where practicable we will seek your consent before we use your personal information for this purpose. You may tell us at any time you do not wish to receive any further direct marketing materials – if you do, we will stop sending you such materials.
ACCESS
AND CORRECTION
If you ask, we will tell you what personal information we hold about you,
and what we do with it. We will facilitate access to you by allowing an
inspection of your personal information in person, or by providing copies
or a summary of relevant documents, depending on what is most appropriate
in the circumstances, following receipt of your request. Any charge we
make for providing access will be reasonable.
If you can show us that the personal information is inaccurate, we will
take reasonable steps to correct it. Note that we need not provide access
to personal information in several types of situation, for example where
a request is frivolous, or where to provide access would pose a threat
to health or public safety, unreasonably interfere with another person’s
privacy, or be a breach of the law. If we refuse access we will advise
you of our reasons for doing so.
SECURITY
We will protect personal information from misuse and loss, and destroy
or permanently de-identify personal information we no longer need. In
the case of client files, these will be destroyed 8 years after the last
client contact.
COOKIES
When you visit our website, details may be recorded about your visit,
such as time and date, your server address, pages accessed, time spent
and type of browser. This information is used in an anonymous form for
statistical purposes and as such cannot identify you individually.
We may use cookies to identify your browser so that next time you visit our website we remember your log in details. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser. If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or notify you when they are being used.
IDENTIFIERS
We will not adopt as our own any identifiers that you may provide to us
such as TFNs, Medicare numbers etc.
SENDING
DATA OVERSEAS AND THIRD PARTY WEBSITES
We will not send any personal information about you overseas unless you
consent to this, or we reasonably believe that the other country has privacy
laws substantially similar to our own, or we provide the information in
other circumstances giving like protection.
Our website contains a number of links to other websites, including the websites of our commercial partners. When this occurs be sure to check the privacy policy of those websites as we are not responsible for privacy practices of those other parties.
COMPLAINTS
RESOLUTION
We are committed to providing clients, and other parties whose personal
information we hold, a fair and responsible system for the handling of
their complaints.
If at any time you have any complaints in relation to privacy, please contact our Privacy Officer at one of the points referred to below. We will seek to address any concerns that you have through our complaints handling processes, but if you wish to take matters further you may refer your concerns to the Office of the Federal Privacy Commissioner.
CONTACT
US
To discuss any aspect of our privacy policy, please contact us:
Ark Admin Services
Level 3, Studio 13
Shore 2/3, 13 Hickson Road
Walsh Bay NSW 2000
PO BOX 54
Millers Point NSW 2000
Ph: 02 9262 3333
Fax: 02 9262 5788
Email: info@arkgroup.com.au
ADDITIONAL
PRIVACY INFORMATION
Further information on privacy in Australia may be obtained by visiting
the web site of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au/